Writing
Engineering logs, tutorials, and thoughts on cloud architecture.
2025
Contact Flows as Code: Terraform & CI/CD Pipeline for Amazon Connect
Stop clicking in the console. Version-control your contact flows, promote through dev, staging, and production with a proper pipeline, and roll back a bad deployment before your first caller notices.
Amazon Connect at Scale: Architecture & Capacity Planning for 10,000 Concurrent Calls
How Amazon Connect actually works under the hood, what "10,000 concurrent calls" really means to AWS's service limits, and how to design an instance architecture that doesn't collapse when your marketing campaign lands at 9 AM on a Monday.
SCPs, Guardrails & Day-2 Operations — Running AWS Organizations in Production
Compliance SCP libraries for PCI, HIPAA and SOC 2, Control Tower guardrail management, IAM Identity Center, and the operational runbooks your team needs on day two and beyond.
Setting Up AWS Control Tower, Organizations & SCPs with Terraform
Read this article for more details...
Why Every Company Needs AWS Organizations — and How to Plan It Right
A practical planning guide from single account chaos to enterprise-grade governance